Politique de remboursement

Return Policy

At Shenzhen Omnigift Technology Co.,Ltd, we want you to be satisfied with your purchase. If you're not completely happy with your order, we offer a straightforward return process.

Returns and Exchanges:

Eligibility: You can return items within 30 days from the date of delivery. The item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items: Certain items are not eligible for returns, such as [ personalized items].

How to Return: To start a return, please contact our customer service team at [omnigift@163.com/Contact info: +8613823776441] with your order number. We'll provide you with a return authorization and instructions on how to send the item back.

Return Shipping: The customer is responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).

Refunds: Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow up to 7 days for processing.

Exchanges: If you wish to exchange an item, please contact our customer service for instructions. We will help you with the exchange process.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We’ll either replace the item or issue a full refund.

By making a purchase, you agree to our return policy.