Politique d’expédition

Logistics Policy

At Shenzhen Omnigift Technology Co.,Ltd, we are committed to ensuring that your order is delivered promptly and safely. Please read the following logistics policy carefully to understand the details about shipping, transportation, and related costs.

Shipping Areas:

We offer global shipping services, and the specific shipping areas will be determined based on the shipping address. If your address is outside of our shipping range, please contact our customer service team, and we will try to assist you.
Shipping Methods and Times:

Order Processing Time: All orders will be processed and shipped within 2-3 business days after payment confirmation. Special items or custom products may require longer processing times, and we will provide an estimated shipping date at the time of order confirmation.

Delivery Time: Depending on the destination and the chosen shipping method, delivery times typically range from 7 to 12 business days. The exact time will be communicated at the time of order confirmation.

Shipping Methods: We work with reliable carriers, including [list shipping companies, e.g., FedEx, UPS, DHL], to ensure your products arrive safely.

Shipping Fees:

Shipping fees are calculated based on your shipping address, product weight, and chosen shipping method. You can view the shipping fees at checkout.

Order Tracking:

Once your order is shipped, we will provide you with a tracking number and shipping carrier information via email, so you can track your order in real time.

Damaged or Lost Items:

If your item is damaged or lost during shipping, please contact our customer service team within 48 hours of receiving the product and provide relevant proof (such as photos, tracking number, etc.). We will offer compensation or a replacement depending on the situation.

If a shipping carrier causes the loss or damage during transit, we will assist you in filing a claim for compensation.

Delivery Issues:

Please inspect the packaging and items upon receipt. If you notice any damage to the product or packaging, please immediately contact the shipping carrier and refuse delivery, or notify us as soon as possible after receiving the goods. We will help resolve the issue.

Returns and Exchanges:

If the product is damaged or there is a shipping error, you may follow our return policy to request a return or exchange.
Legal Disclaimer:

This logistics policy is in compliance with the laws of China, and by making a purchase, you agree to our logistics policy. We reserve the right to amend this policy as needed, and any changes will be posted on our website and become effective immediately.